Transform your operations with actionable insights. Our resources go deeper into the world of transportation and logistics; exploring industry trends, providing business tips and tricks, outlining best practices and reviewing customer successes.
Your business should leverage technology strategies to transform from a business-centric institution to a customer-centric, information-driven organization. By improving processes and utilizing Master Data Management, you can respond to these demands while driving efficiency in operations, business development, customer service, and sales within your company.
Extending their work into technology, Bison Transport has leveraged TMT Fleet Maintenance program to successfully implement standard repair times, taking new measurable labor metrics and combining them with productivity, attendance and safety incidents to create a Shop and Technician Scorecard. This has resulted in a valuable benchmarking tool, as well as measurable efficiency gained – with more than $1 million saved over a 12-month period.
With the integration of Trimble’s DR Track into DNK’s back-end software, DNK has been able to share data with contact center workers for real-time information. With this technology, they have created a real-time text messaging service with a customer service bot and automated push notifications over the course of a route.
Magnum, as the winner of both the LTL / Intermodal / Specialty and Truckload awards, leverages Trimble’s TruckMate and PeopleNet systems to continue to grow its customer base, delivering accurate data to customers and increasing the sharing of data between Magnum’s different divisions and back office platforms.
NSD’s innovative use of technology has resulted in new features and benefits in TruckMate and includes creative work with vendors and agents, trip management, rating, accessorials, APIs and BI. NSD also now serves on the TruckMate product advisory committee to help expand and improve the API model to provide a competitive edge for all customers.