We understand that transportation-related solutions are mission-critical to the day-to-day operation of your business. When you need assistance, our team is here to provide exceptional support for our solutions and products.
Please contact the support team dedicated to servicing your specific solution using the Support Contact Details below, or by completing our support contact form.
Phone: 800-663-0626; choose option 6, option 1, then your team number
Hours: M-F 6:00am - 5:00 pm Pacific time Excluding BC stat holidays. Billable support available after hours
Phone: 800-663-0626 follow prompts (6 for support, then 2 for TruckMate )
Hours: M-F 7:00am - 5:30pm CST
Phone: 800-238-3895 or 800-238-1762
Phone: 800-663-0626; choose option 6 and option 5
Hours: M-F, 8:00am – 6:00pm EST
Phone: 800-663-0626; option 6, option 3
After Hours support available (after hours charges apply $300/hr.)
This will automatically create a case in the queue.
Hours: M-F 7:00am - 5:00 pm CST
No cost for after-hours support.
Phone: 800-663-0626; choose option 6 and option 7
Hours: M-F 8:30am to 17:30 CDT
Phone: 440-721-2812; option 6 then option 4
Email: email@example.com (creates a Case) or firstname.lastname@example.org (does not create a Case)
Hours: M-F 8:00am – 5:00pm EST
After hour support $300 per hour
Phone: 800-663-0626 option 6, then option 8
Team Microsoft Dynamics (formerly Great Plains)
Phone: 800-663-0626; Choose option 6, option 1, then option 4
Phone: 800-663-0626; Choose option 6, option 1, then option 5
Phone: 800-636-0626, choose option 6, option 1, option 6
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Extending their work into technology, Bison Transport has leveraged TMT Fleet Maintenance program to successfully implement standard repair times, taking new measurable labor metrics and combining them with productivity, attendance and safety incidents to create a Shop and Technician Scorecard. This has resulted in a valuable benchmarking tool, as well as measurable efficiency gained – with more than $1 million saved over a 12-month period.
With the integration of Trimble’s DR Track into DNK’s back-end software, DNK has been able to share data with contact center workers for real-time information. With this technology, they have created a real-time text messaging service with a customer service bot and automated push notifications over the course of a route.
Magnum, as the winner of both the LTL / Intermodal / Specialty and Truckload awards, leverages Trimble’s TruckMate and PeopleNet systems to continue to grow its customer base, delivering accurate data to customers and increasing the sharing of data between Magnum’s different divisions and back office platforms.